Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  • Log onto your account or locate the email which was sent when you ordered
  • Print or write your order number, name and address on a piece of paper and place inside with the returning item.  This information is usually on the packing slip which is included with all orders
  • Our return address is as below, please return within the 30 days
Fat-catz-copy-catz LTD
Unit, 5 Aldborough Hall Farm
Aldborough Road North
United Kingdom
+44 208599 3777